FAQ
Answers to common questions: how Mendje works, session pricing and how your sessions and data are kept secure.
How can I download the Mendje app?
Mendje can be downloaded for free from the App Store for iPhone and from Google Play for Android devices. Simply search for "Mendje" in your app store.
Is Mendje free to use?
Downloading the app is free. You can find session prices on our pricing page. We offer different plans to suit your needs.
How do you verify psychologists?
Every psychologist goes through a rigorous verification process where we check degrees, professional licenses, professional experience, and references. Only psychologists who meet all criteria are accepted.
How am I matched with a psychologist?
During onboarding, you fill out a short questionnaire about your needs. Based on your answers, the app suggests suitable psychologists, and you choose. If you have a 4 or 6 session package, you can switch your psychologist for free at any time. If you have a single session and are not satisfied, contact us at [email protected] and we will help you.
How long is a session?
A standard session lasts 50 minutes.
Can I cancel or reschedule a session?
Yes, you can cancel or reschedule your session up to 24 hours before the scheduled time at no extra cost.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard). Your card details are not stored or tracked by us.
Are sessions confidential?
Yes. We are fully GDPR compliant and sessions run over an encrypted connection. Psychologists are bound by professional confidentiality.
From which countries can Mendje be used?
Mendje can be used from anywhere in the world. Whether you are in Albania, Kosovo, or abroad, you can connect with licensed Albanian psychologists.
Can I book sessions as a couple?
Yes. Some psychologists on Mendje offer couples counseling. These sessions are included in all plans.
How does payment work?
Payment is made online before the session. After payment, we receive automatic confirmation and your session is booked.
What languages do the psychologists speak?
All psychologists on Mendje speak Albanian. Many of them also speak English, German, Italian, or other languages.
Do I need special equipment?
No, just a smartphone with an internet connection. The app works on iPhone and Android. We recommend a stable Wi-Fi connection for the best quality.
How can I contact support?
You can contact us at [email protected] or through the contact form in the app. Our team usually responds within 24 hours.
How much does a session at Mendje cost?
Sessions cost €46 to €55 per session. The most popular plan (4 sessions) is €49 per session. No hidden fees and you can cancel within 24 hours for free.
How does Mendje work in 5 steps?
1. Download the Mendje app (free). 2. Create an account and complete the questionnaire. 3. The app suggests suitable psychologists, and you choose. 4. Book a session at a time that suits you. 5. Start your session online via a secure video session.
Does Mendje offer psychotherapy, diagnosis or medication?
No. Mendje is a technology platform. Psychologists on Mendje offer psychological counseling; they do not make diagnoses, do not offer psychotherapy or medical treatment and do not prescribe medication. If you need treatment, your psychologist will tell you openly where to turn.
How do I choose the right psychologist?
You can search by topic (stress, relationships, family, migration, etc.), language, and availability. The app suggests psychologists based on your answers, and you choose. With 4-6 session plans you can switch for free.
Is it safe to talk to a psychologist online?
Yes. We are fully GDPR compliant, and psychologists are legally required to respect your confidentiality.
Start your journey today
Download the Mendje app and connect with a licensed psychologist within minutes. The first step is the most important, and we help you find the right psychologist.
Psychological counseling by independent psychologists. Not psychotherapy or medical treatment.